We respond to emergencies at properties under our care: leaks and burst pipes, power failures, storm damage, blocked drains, flooding from neighbours and failed locks.
First stop the spread
The first task is not repair but containment: shutting off water or power, removing standing water, lifting furniture off wet floors and protecting what can still be saved. Most of the cost of a leak comes from the hours it runs unnoticed rather than from the failed part itself, and the same is true for a storm-damaged window left open to the rain.
Documentation matters
We photograph the cause and the damage before anything is moved. That is what makes a claim against a neighbour, a management company or an insurer possible, and it is the step people skip in the panic of the moment — by the time the floor is dry and the furniture is back, the evidence is gone. The photographs and the report go to you the same day.
What happens next
After containment we tell you what it will take to repair, with a figure, and you decide. Nothing beyond making the property safe happens without your approval, except where waiting would cause further damage — and then we tell you immediately rather than afterwards.
Response times, honestly
In Batumi and the surrounding area we get there quickly. In mountain municipalities and in winter it depends on the road, and we say so when the contract is agreed rather than promising two hours everywhere and explaining later. For a property in a remote location we also make sure a neighbour or a caretaker knows where the shut-off valve is.
Prevention
Most of the emergencies we attend were visible in advance: an old hose, a worn anode, a blocked balcony drain. Properties on regular upkeep produce a fraction of the call-outs.